The Department of Immigration and Citizenship Services falls under the Ministry of Home Affairs and Internal Security of the Republic of Malawi.
It is mandated to provide quality services to the general public in areas of border control, issuance of travel documents, residential and work permits, Visas and Citizenship to eligible persons.
When applying in person, all copies of documents have to be self-attested. All original documents must be produced at the counter which could be taken.
Good Customer Service – We value fair treatment of our clients with courtesy and politeness as well as good public relations.
Transparency and Accountability – We believe in being open and accountable to our clients and stakeholders for the services we offer and the decisions we make.
Integrity and Honesty – We value discipline, good conduct and adherence to rules, regulations and procedures.
Responsiveness and resourcefulness – We believe in listening to, acting on views and exploring new ways that can help to improve our service delivery.
Mutual Trust – We believe in trusting each other and our clients at large .
Innovativeness – We value integrating new ways and initiatives to improve the quality of our service.
Flexibility – We believe in creating a system that can easily adapt to changes in the environment in which we operate and to our clients needs and demands.
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