RECEPTIONIST
JOB SUMMARY
Reporting to the Assistant Manager – Administration, the Receptionist will be the first point of contact for most clients, endeavour to answer enquiries in an efficient, friendly and professional manner
JOB SPECIFICATIONS
- Provide internal staff with professional administrative support including taking accurate and properly detailed messages, attending to routine correspondence and when required prepare written reports
- Collect and distribute daily correspondence
- Ensure the front office and reception is clean and tidy at all times
- Participate in key result area and key performance indicator review processes to establish areas for improvement
- Maintain a high professional and ethical profile in accordance with industry and company standards.
- maintain an updated internal directory and staff contact numbers
- Perform duties to a high professional and ethical standard
- Create a positive, everlasting impression with the most professional, courteous and expedient manner and to continually strive for superior client service
MINIMUM ENTRY REQUIREMENTS
- Diploma in Customer Service, Front Office Operations, Public Relations or any other related course as a minimum qualification
- At least three (3) years previous experience as a Receptionist
OTHER SKILLS AND ATTRIBUTES
- Strong administration skills
- Ability to communicate at all levels
- Computer literate
- Proactive, punctual and reliable
- Well presented and spoken
- Vibrant nature
- Enjoys dealing with people daily and is tolerant of discourteous people, polite but assertive
PERSONAL ATTRIBUTE/BEHAVIOURAL QUALITIES
- Respectful and honest
- Friendly
- Punctual
- Posses cultural awareness and sensitivity
- Proactive and self motivated
- Maintain the highest level of confidentiality and integrity
Important Note: Offers of employment or job openings with requests for payment or fees should be treated with extreme caution, viewed as potentially fraudulent and reported immediately.